RETURNS + EXCHANGE

RETURN POLICY

atto.studio gladly offer a full refund or exchange for change of mind on unworn, unused, undamaged items within 14 days of purchase. This excludes sale items, or items purchased during promotional flash sales.

Due to hygienic reasons and health regulations items such as earrings cannot be exchanged or returned unless it's faulty. Tarnishing is not considered a fault, as our jewellery must come into contact with chemicals for tarnishing to occur, see our care guide for more information.

We also offer a 6 month warranty on any faulty items.

We do not refund the shipping cost on any returned orders. Only the cost of the actual items returned will be refunded.

Please note that the customer is responsible for the shipping costs. For your safety, make sure to get a tracking number so that the carrier will refund you in the event of theft or loss during delivery. 

For returns or exchanges, please email us hello@attostudio.com.au with your original order number. Our staff will assist you to proceed with a return and exchange process.

 

EXCHANGE POLICY

If you need to exchange your purchase for another size or item please email your exchange request to hello@attostudio.com.au. Once we receive please allow up to 3 business days for your order to be processed and a further 2 - 3 business days for delivery. 

Please note customers are responsible for shipping and handling charges for any exchanges but we send out the replacement item, free of charge. 

We cannot process nor deliver orders on public holidays. In these instances, please anticipate that your order will be processed within the next business day.

  
FAULTY ITEMS POLICY

We take care to quality check all our items, however occasionally there may be a fault we did not find. 

Please note that wear and tear in the course of normal use is not considered a manufacturing fault. Our jewellery is hand made from precious metals that naturally oxidise and change in time and this is not considered a manufacturing fault. Additionally, loss of stones or breaking and chipping due to mishandling is also not considered a manufacturing fault. 

We also do not accept any returns for tarnished metal that has occurred due to wear or that has come into contact with chemicals of any kind, this includes perfume, moisturisers, hair products and skin care. Please ensure you clean your jewellery with a polishing cloth after each wear to avoid any tarnishing.

For returns or exchanges, please email us hello@attostudio.com.au with your original order number. Our staff will assist you to proceed with a return and exchange process.